To work with the site requires support for JavaScript and Cookies.

To use all the features of the site, download and install one of these browsers

Chrome Opera Firefox

Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

How to get support?

Using Support PINs for Secure Account Assistance

FAQ

How do I get support?

Control panel migration

Having Trouble Receiving our Emails?

What is a cookie?

Accounts

Can I pay using PayPal?

Can you automatically charge my credit/debit card?

How can I pay my invoices?

I no longer wish to renew a subscription and would like to cancel

My order has not been processed, why?

Cloud Monitoring

Nothing to display

Domain Names

Do you charge to transfer a domain to another registrar?

Are there any other charges with your domain names?

Are there any setup fees?

How do I register a domain name?

How long after registration until my domain becomes active?

Reseller Hosting (Plesk)

Nothing to display

Reseller Hosting (cPanel)

Nothing to display

Virtual Private Servers (VPS)

Nothing to display

Dedicated Servers

Nothing to display

Portal Guides

Account IP Access restrictions

Account 2FA Security Setup

Setting reverse DNS records

GDPR

How to Download Your Stored Information