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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

How to get support?

Using Support PINs for Secure Account Assistance

FAQ

How do I get support?

Control panel migration

Having Trouble Receiving our Emails?

What is a cookie?

Accounts

Can I pay using PayPal?

Can you automatically charge my credit/debit card?

How can I pay my invoices?

I no longer wish to renew a subscription and would like to cancel

My order has not been processed, why?

Cloud Monitoring

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Domain Names

Do you charge to transfer a domain to another registrar?

Are there any other charges with your domain names?

Are there any setup fees?

How do I register a domain name?

How long after registration until my domain becomes active?

Reseller Hosting (Plesk)

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Reseller Hosting (cPanel)

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Virtual Private Servers (VPS)

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Dedicated Servers

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ASUS RT-AC51U Wireless - AC750 Factory Reset

HUAWEI WiFi WS5200 - Configuration Guide

Portal Guides

Account IP Access restrictions

Account 2FA Security Setup

Setting reverse DNS records

GDPR

How to Download Your Stored Information